CONTACT CENTER MANAGEMENT

Predictive NPS

Transaction based Net Promoter Score and Customer Satisfaction

Deigning & Integrating Measurement System

End to End Integrated Measurement System capturing all the inputs with correct weight

Resource Optimization

Our experience in BPO, banking, supply chain, logistic and education space have created a huge impact in businesses of Asia (India, Indonesia, Malaysia) and Africa (Nigeria, South Africa, Kenya, Ghana, Zambia, Zimbabwe).

Outbound sales Improvement using Predictive Approach

We are the first entity to integrate Lean Six Sigma with Data Science as a comprehensive training program to develop your resources to handle the predictive analytic market

Call Volume Forecasting

Call Volume, Sales, Attrition, Churn Rate, and Revenue for next one year can be forecast using high end algorithms to optimize your resources

Minimizing customer churn & Maximizing Retention

Descriptive, Predictive, Prescriptive analytics, Machine Learning and Artificial Intelligence are proven tools to change the perception